Terms and conditions
Draft for business review. Trader details, VAT treatment, order acceptance and operational terms must be confirmed before publication.
About Konnect Electricals
These terms are intended for purchases from konnectelectricals.co.uk.
[Required: full legal trader name, geographical business address, direct email and telephone. If a company, add registered number, place of registration and registered office. Add a VAT number if registered.]
Consumer and trade purchases
A consumer is an individual acting for purposes wholly or mainly outside their trade, business, craft or profession. Your status depends on the purpose of the purchase. Using a trade account does not, by itself, remove consumer rights. Separate business terms must be provided and agreed before a trade purchase.
Product information
Check the product specification and suitability before ordering. Ask us if you need a particular size, finish, fitting or compatibility confirmed. Product information forms part of the description of the goods and these terms do not remove your right to receive goods as described.
Electrical work must follow the applicable safety requirements and manufacturer’s instructions. Use a qualified installer where required.
Prices and payment
Prices are stated in pounds sterling. Before a consumer places an order, the total price must include applicable taxes and all mandatory charges. Additional optional charges require express agreement.
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Placing and accepting an order
Review your basket, delivery address and total before placing an order. You should have an opportunity to correct errors. Keep the order emails and these terms for your records.
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If a product is unavailable or there is a pricing error, we will contact you to resolve it. These terms do not allow us to change an agreed contract unilaterally or retain money for goods we will not supply.
Delivery
Standard UK delivery is free. See our delivery policy. For consumer orders, delivery is due without undue delay and within 30 days of the contract unless another period is agreed. Consumer risk normally passes when you or your nominated recipient takes physical possession.
Cancellation, returns and faulty goods
See our refund and returns policy for the cancellation period, return procedure, refunds and optional cancellation notice. Consumer goods must be of satisfactory quality, fit for purpose and as described. Statutory remedies and any additional guarantee rights remain available.
Our responsibility
We are responsible for loss or damage caused by our breach of contract or failure to exercise reasonable care where the law makes us liable. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded. Your statutory consumer rights are unaffected.
Personal information
Our privacy policy explains how personal information is handled. Our cookie policy explains cookies and similar technologies. Accepting purchase terms is not consent to optional marketing or tracking.
Complaints and disputes
Use our contact page to raise a complaint and include your order number where possible.
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No provision in these terms removes a consumer’s protection under mandatory law or any right to bring proceedings in a court available under applicable law.
Changes to these terms
The terms supplied when your contract is made apply to that purchase. Later revisions will not retrospectively reduce your rights under an existing contract.
Prepared: 2 October 2026.